Asolace | Service: Graphic Design

FAQs

We believe in making life-long connections through great communication.

Is there a limit to how many request I can have?

You can have as many request as you like. They will be placed on a queue and will be delivered one-by-one.

How fast will I receive my requests?

Depending on the complexity of the request it can take between 2-7 days. Of course a full 10 page website would take a lot longer.

What platform do you build websites in?

Most websites are developed in Webflow. We also develop in ReactJS for custom websites.

How do I make requests?

Asolace manage requests using Asana. Once you subscribe you'll receive an email with an Asana link.

You can submit requests via Asana. You can also provide Google docs, recording with Loom, or anything with a linked to submit into Asana. From there you can watch your requests progress.

If you think the Asana is to confusing you can always make a request by emailing requests@asolace.com.

See our Onboarding Guide for more information.

What if I don't like the design?

No worries! We'll continue to revise and update until you're 100% satisfied.

What if I don't have that much requests?

We understand you may not much requests to fill up an entire month. Perhaps you may only want hosting after all the development is dome and from time-to-time minor changes.

We offer a downgraded to the maintenance service at the price of $300/mo. When you have accumulated more request, you may resume the subscription at anytime.

Billing cycles are based on a monthly period. Once you downgrade you'll still have the full service until the end of the month. Then we downgrade you to our maintenance service.

Can I transfer my website to my own account?

Yes. Our websites are developed on Webflow. You may request a transfer your website to your Webflow workspace account at anytime.

Request a transfer via your Asana Work Request Board.

Do I have to request for SEO?

No. Your subscription automatically includes our full SEO package. See our full list of supported SEO services.

How does canceling work?

You may cancel at anytime. Once you cancel we'll stop hosting and maintaining your website. For your convenience we'll keep your website incase you want to resume.

You may also choose to request a full deletion of all website / assets. We recommend you have a backup before requesting a deletion.

Request a cancellation via your Asana Work Request Board.

Are there any refunds?

Due to the high quality of our work and services, we do not offer refunds.

Graphic Design

It's more than

—a pretty design